Return & Refund Policy

Return & Refund Policy

 

At TRIMUX, we want you to be happy with your purchase. If you're not completely satisfied with a new product, you may be eligible for a return and refund based on the policy below.

1. Eligibility for Return

  • Timeframe: You must initiate a return request within 3 days of the date you received your item(s).

  • Condition: Only new, unused products are eligible for return. The item must be in its original condition, unworn or unused, with all original tags, labels, and packaging intact.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

  • Non-Returnable Items:

    • Any product that has been used, worn, or is not in its original new condition.

2. How to Initiate a Return

To start a return, please contact our customer support team at [Your Support Email Address] within the 3-day return window.

In your email, please include:

  • Your full name

  • Order number

  • Date of purchase

  • A brief reason for the return

  • Clear photos of the item(s) if there are any issues with condition or to verify it is new.

We will provide you with instructions on how and where to send your return. Please do not send your item back to us without first requesting a return.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.

  • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Inspections & Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria (i.e., it is new and in its original condition).

  • Approval: If the return is approved, we will process your refund.

  • Rejection: If the item does not meet our return criteria (e.g., it is used, damaged, or outside the return window), we reserve the right to reject the return, and the item may be sent back to you at your expense.

Upon approval, your refund will be processed within 4 business days after we receive and inspect the returned item. The refund will be issued to your original method of payment. Please remember that it can take some additional time for your bank or credit card company to process and post the refund to your account.

5. Late or Missing Refunds (if applicable)

If you haven’t received a refund within the expected timeframe, please:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund, please contact us at trimuxdmall.store144@gmail.com

Contact Us

For any questions regarding our return and refund policy, please contact us at trimuxdmall.store144@gmail.com