Return and Refund Policy
We strive to provide you with the best possible products and services. Please read our Return and Refund Policy carefully before making a purchase.
Returns
- Eligibility: Returns are accepted within 2 days from the date of purchase.
- Condition: Items must be in their original condition, unused, and with all tags attached.
- Exceptions: Certain items, such as personalized or custom-made products, may not be eligible for return.
Refunds
- Processing Time: Refunds will be processed within 5 business days of receiving the returned item.
- Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.
Defective or Damaged Items
- Notification: If you receive a defective or damaged item, please notify us within 2 days of receipt.
- Replacement: We will replace the defective or damaged item at no additional cost.
- Refund: If a replacement is not available, we will provide a full refund, not including shipping costs.
Cancellation Policy
- Before Shipment: Orders can be canceled before they are shipped. Please contact us immediately to request a cancellation.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item upon receipt for a refund.
Additional Notes
- Sale Items: Sale items are typically not eligible for return or exchange.
- Contact Information: If you have any questions or concerns about our Return and Refund Policy, please contact us at trimuxdmall.store144@gmail.com